Marxism influenced the labor movement and gave rise to labor unions

Marxism influenced the labor movement and gave rise to labor unions

By, Afua Serwah Osei-Bonsu

Karl Marx, German Philosopher (5 May 1818-14 March 1883) offered in “Das Kapital 1,2,3” and “The Communist Manifesto,” an economic worldview via the use of political, social and economic “critique.” “Critique” by Marx became a means of observation and questioning, in this case, social questions.  The main crux of Marx’s argument had to do with how class struggles elicit social change and inevitably overthrows capitalism and subsequently the ruling class or “bourgeoisie.”  Marx’s “ideological writings” such as “Das Kapital 1,2, & 3” and “The Communist Manifesto” propagandize, lead to movements, frame  and provide ideas from which a movement can evolve “ideologically.”  Key Marx concepts like the use of the “left” or Communism or Socialist or capitalism or labor or class struggle or bourgeoisie or Proletariat were incendiary and gave rise to militancy.  The disciples were those who adopted Communism or Socialism and became the key drivers of labor movements that formed unions in the twentieth century.    Around the turn of the twentieth century, Marxist ideas influenced the goals of the labor movement and gave rise to its subsequent labor unions by way of its militant minority.

The bourgeoisie according to Marx’s “The Communist Manifesto” are “untenable and destined to fall.”  The companion and enabler of the bourgeoisie  was the “Proletariat,” whose nomenclature suggests an obedience word “pro-let,” or a professional renter or personage for hire “pro-let,” where ..tariat could suggest torn apparel or tare suggestive of weight or worth weight in gold or a professional renter, who is without property.  Needless to say, the word is infused with working-class description and suggestive of this personage or group who lives so far as his self- sale permits it.  “The Communist Manifesto,” details it, “Development of a class of laborers who live only so long as they find work and who find work only so long as their labor increases capital.” The last lines in “The Communist Manifesto” claim that “The Proletarians have nothing to lose but their chains.  Working men of all countries unite!”  Marx’s audience, therefore, became the working class and his mission in their regards was to overthrow diverse established regimes of ruling class in favor of a Socialist model which was meant to replace capitalism. Who became this ignited group of organizers was thought to emanate from The Communist Party in search of working-class revolutions or Socialists who were also meant to replace capitalists.

According to Micah Uetricht, in her seminal article which details the rise of the unions, “U.S. Union Revitalization and the Missing “Militant Minority,”” in the “Labor Studies Journal,” “Militant minorities were radical leftists with a commitment to militant unionism and were the hardest fighters, dedicated organizers, and built union cultures of solidarity.” Within the context of the Great Depression, New Deal Era, World War II, the Bolsheviks, the Civil Rights Movement and post emancipation-activism during this period of the 20th century was strong, forceful, successful and enduring.  According to Uetricht, unions during this period were building “worker power,” and during the “60’s and 70’s public sector workers walked off jobs in mass illegal strikes.”  Unions were beginning to map a movement.  They used campaign strategies and paid for candidates to represent workers.  Uetricht states that unions “made political fixes using politicians for minimum wage hikes.”  It was a period where employment relations were stirred and workers connected to management.  According to Anam Ullah, there were “worldwide labor problems” and “those arguing from a radical perspective draw principally from the work of Karl Marx.” (Ullah, pg. 36) Archer shared this point and cited in his paper on “The State and its Unions,” “(His) approach can be seen as an early example of the new institutionalism then emerging as a response or development of neo-Marxian class theories.” (Archer, 201)

Socialists were thought to look at abolition in “The Communist Manifesto,” and improve conditions for all, even the most favored. (Marx, 52) Brewer goes on to describe how “’collective action’ achieves a genuine socialist society.” (Brewer, 93) Brewer describes the evolution of socialism “Slavery was just in a slave society and unjust in a capitalist society.  Exploitation is just in a capitalist society, but unjust in a socialist society.” (Brewer, 92) People began to utilize “’Social Science’ according to Brewer as a process by which to see inequality as exploitive.”(Brewer, 91)  Social science was used for small experiments and to write social laws and was thought to be miraculous.  Unions were dreaming of experimental realization of social utopias as was suggested by Marx’s “The Communist Manifesto.”

Unions were trying to address capitalism wrote Brewer, where capitalism, “gets something for nothing or much for little, at the expense of others.” (Brewer, 92)  Brewer wrote about “forced domination or unequal power as the precondition of and consequence of exploitation which was a feature of advanced capitalism.” (Brewer, 91) Pamphlets were distributed by Marx and others and were highlighted in “The Communist Manifesto” as “the enlightenment of the working class.” (Marx, 53) Brewer stated that “collective action eliminates exploitation.” (Brewer, 92)  “Early institutional relations evolved and conditioned union identity, which was in the end the blue print for advancing interests through the unions.”(Gall, 146) Actions like worker representation, resistance to management and collective bargaining preserved jobs and enabled change.  Marx described a torn aristocracy in “The Communist Manifesto,” and “how aristocracy was meant to lose sight of its own interests and adopt the interests of the working class.”

A consequence of the labor unions that Marx may have inspired, were according to (Jun Chen, et al., 775) that “we found that labor unionization is negatively associated with stock price crash risk. However, Chen went on to prove in her paper that “labor unions are able to lower the probability of stock price crash risk by reducing managerial risk-taking behaviors.” (Jun  Chen, et al., 775).  Additionally, many labor unions were said to “use political power to improve profits and reduce competition through regulating capture of government agencies and by lobbying for favorable legislation and government contracts and decisions.” (Jared Stanfield, 1101)  Jake Rosenfeld illustrated how “Rod Blagovich signed an executive order granting collective bargaining rights to nearly 50,000 childcare workers after a multiyear lobbying campaign by the SEIU (Service Employees International Union) backed Blagovich’s 2002 Gubernational bid with manpower and financial resources for congressional Democratic  efforts.” (Jake Rosenfeld, 31)  Apparently, to get things passed, unions ascertained how to get leaders on their side.  Legal enactments became imperative when “wages weren’t in keeping with inflation or when the government felt that wages were rising faster than the rate of inflation.” (Williams P. James, 166).  James highlighted how collective bargaining “allowed unions to distort Democracy and public employees had more influence over elected officials than other citizens.”

Marxian theories influenced the direction of the labor movement which led to union organizing in America in the 20th century.  Ideas around class struggle interpreted by Marxist critique as Bourgeoisie and Proletariat illustrated a problematic capitalism destine for social change.  Marxian ideas were said to inspire social change and led a generation to Communism and Socialism.  The particular generation led to Communism and Socialism was thought to form a militant minority who went on to organize unions within the 20th century labor movement.

Bibliography

Archer, Robin. The state and its unions:  Reassessing the antecedents, development and consequences of new deal labor law. Labor History. May 2013, Vol. 54 Issue 2, p201-207. 7p

Brewer, John. Exploitation is the new Marxism of collective action. The Sociological Review, Vol 35(1), Feb, 1987 pp. 84-96, Routledge & Kegan Paul

Chen, Jun; Tong, Jamie Y.; Wang, Wenming; Zang, Feida. The economic consequences of labor unionization:  Evidence from stock price crash risk. Journal of Business Ethics. Jul2019, Vol. 157 Issue 3, p775-796, 22p

Gall, Gregor. Richard Hyman:  An assessment of his industrial relations: A Marxist introduction. Capital & Class. Mar2012, Vol. 36 Issue 1, p135-149. 15p

Marx, Karl. Capital Vol. 1,2 &3 (Das Kapital Vol. 1,2 & 3), Lexington, Kentucky. Stief Books, July 2019

Marx, Karl; Engels, Freidrich. The Communist Manifesto.  Lexington, Kentucky. Brandywine Studio Press. 1888.

Rosenfeld, Jake. What unions no longer do. Cambridge, Massachusetts:  Harvard University Press, 2014. Ebook

Stanfield, Jared; Tumarkin, Robert. Does the political power of nonfinancial stakeholders affect frim values?  Evidence from labor unions. Journal of Financial and Quantitative Analysis, June 2018, v.53 iss.3, pp. 1101-33

Uetricht, Micah; Eidlin, Barry. U.S. union revitalization and the missing “militant minority”. Labor Studies Journal. March2019, Vol.44 Issue 1, p36-59. 24p.

Ullah, Anam.  Is Marxism still valid in industrial relations?. Middle East Journal of Business. Jan 2016, Vol. 11 Issue 1, p31-36. 6p

 

Up to Snuff #99: Writing as Development

Up to Snuff #99:  Writing as Development

By, Afua Serwah Osei-Bonsu

Writing can be perhaps best utilized as “development.”  Writing can develop countries or cultures as in the cases of “Arabian Nights,” or “Wild Irish Rose,” that were used to develop the Arabs and Irish respectively.  Writing can be used to develop cultural branding or build the imagination of their readers as with books such as Charlotte Bronte’s “Jane Eyre,” or Emily Bronte’s, “Wuthering Heights.”  Books elicit ideas and personalities form around them.

When making a book list for a reader one notes that she may develop their knowledge, teach them lessons, develop their values, develop their conversation and develop their personality as if by prescription.

Needless to say, when seeking development in general, one may pursue a literary strategy, whether it is to develop a person or a country or a company or a field of knowledge or a campaign.  Should one embark on the development of the arts or of writing itself or economic development for a people, a literary pursuit may be appropriate.  Some of the best developed presidential campaigns began with books.

Things may write into existence.  Another way of looking at development may be looking at the individual development of great fiction.  When writing a great book of fiction one may research words, research language, research setting, document scenes from life experience for liveliness, research, research, research and on and on to write a perfected book by putting all in.  The books result may be a development of the imagination for example and the books start may also be a kind of thorough development of research, ideas and descriptions.

Perhaps how well the book develops a person, place or thing correlates to its longevity or rate of success.  How well was it developed and what did it develop?  Perhaps the writer set out to teach you to be rich?  Perhaps the writer is developing naturalists or passionate types or maturation.

A writer may set out to develop a political party, then develop the political party’s leaders, movements, speeches and campaigns.  Power, in the end, is in development.  One may view it as teachings or wise guide, or a kind of personal triumph that graduates an individual from perhaps complacent to passionate.  One may cultivate beauty or work on big societal ideas and be consciously guided to make improvements.

Based on Harvard’s Press, many Harvard business students generate start-up capital with their initial enterprise as a literary pursuit.  One woman wished to generate capital to end homelessness by documenting it in detail in a literary format to use proceeds to generate power to foster change to oppressive conditions in failed economies.  Books, in the end, can develop both ideas and financing for ideas.

The first rung on a successful ladder may be a literary rung.  One may utilize writing to look through a variety of lenses whether they are social, socio-economic, political, cultural, etc.  By looking through many lenses one may view a variety of perspectives and come to develop historical writing or world view or generate accurate documentation around a world event.  Writing may come to develop an idea about an event that inevitably replaces the event.

If one were to pursue a “power to the people!” strategy, perhaps development goals would serve.  A writer may choose to develop her people’s personalities, their inspiration, knowledgebase, their maturity, their history, their love ability, their culinary.   Literary development becomes a real and tangible “power to the people!”

Stay tuned for forthcoming book “Up to Snuff,” By Afua Serwah Osei-Bonsu due out in 2020.

Up to Snuff #95: From Research to Design

Up to Snuff #95:  From Research to Design

By, Afua Serwah Osei-Bonsu

 

Keep graduating

From research to design

With placement in a literary context

 

The historical paper

The research

Thesis

Lens

 

The response

The responses necessities

The plans

The manifestation

 

The party, the campaign, the platform

The leadership book

The conferences, the branding

The propaganda art

 

 

The second and third historical papers

The primary sources

The journal papers

The associated papers

The development

 

A placement within a literary context

The Novel

The creative writing

The resulting poems

The story

The angles or perspectives

The R&D

All the exciting little pieces

The biographical notes

On the road, the vision, the historical events

The journals

 

 

 

Invisible President: Leadership Notes and On Distinguishing Yourself as a Leader

Leadership Notes and On Distinguishing Yourself as a Leader

By, Afua Serwah Osei-Bonsu

 

Achievement of Quality

Problem Solving

Ethics

Human Resources, Team Building/Builder,

Branding, Cultural Branding

Organizational Epistemology

Cleanliness/Hygiene Distinction

Claim to Fame

Technical and Business Writing

Project Management

Big Idea, Big Information

Humanitarianism

Direction/Vision

Health, culture, education

Building path to prosperity, Office of Rivus and Gloria (building distribution channels, franchises, business consulting, restaurant and store supplier, public relations and promotional activity, touring, performance network)

Social Companies (joint ownership with governance, exiting lopsided capitalistic models)

Living Business Models

New Era:  Equanimity, Social, Humanitarian, Merit & Notoriety, Mastership/end of predatory, hierarchal society, classism, capitalism

Planning

Lead back to love, speak and write in positive

Framing and reframing, scaffolding

Penmanship

Research Methodology

Survey Technology

Bias

Creativity

Idea Development

Writing

History, Historical Development

Tops and Bottoms President

Statistics

Well Read, Building a personal library

Setting the tone, Leading by Example, Bars, Creating an environment

Glazing

Notch and Notch

Architectural Planner

A social “net” below to catch those who may be falling

Social System

Promoting Fitness

Teaching Environment, whole people or whole staff eg penmanship

Beauty

Building Wealth

Technology

Training for mistakes, problems and emergencies

Exemplary Training

Research about work

Research about burden

Collecting sadness, pain and suffering for transformation

Creating opportunities

Merit and notoriety

Time Schedules

Benefit Systems

Logistics

Fulfillment

Linguistics and Languages

Questions

Quepine (Questions, Proverbs and News)

Media

Cultural Offerings

ADVANCED PROBLEM SOLVING, ETHICS AND THE ACHIEVEMENT OF QUALITY

Problem Solving Techniques as Applied to the Workplace:  Discussion of Proposal to Key Decision Makers

Case Studies Highlighting 10 Ways to Improve Quality of Performance, Products, Services and Workplace Climate

Case Study Analysis to Generate a List of Ethics Necessities and Strategies:  Looking at Examples of What is Ethics, Where and How is it needed?

Bias and Scholarship

Funnel System Streamlining, Using Frequent QC in Early Employment Trainings

Universal, National, Community, Organizational and Professional Standards Compilation

Achievement of Quality as an Educational, Workplace and National Goal, 3 Perspectives

National Goals Research and Development

Indicators, Catalysts, Synonyms, Aspects, Examples, Technical, Ideals, and Forms of Quality

Professionalism as Catalyst to Quality, Definition of a Professional

Ideals as Indicative of Quality, Humanitarianism as an Ideal

Ideals as Indicative of Quality, Social as an Ideal:  Sociology, Social Company, Social System, Social Work

SAFTEE Questionnaire,Benchmark of  Health

Blank Slating The Perfected Human

Eg. 3  General research into QA & QC

Eg.4 Historical look at Quality and examples

Eg.5  Specific trainings

Eg.6 The making of machinery as it relates to quality (make everything you need to make paper)

Eg.7 Uncertainty, Error and Confidence by Anthony Carpi

Eg.8  Perfected Humans

Eg.9  Precision of body hands and movement

Eg. 10 Spiritual Optimality (martial arts)

Eg. 11 Word processing, cutting, straight lines, eyes vision, writing & speech

Eg. 12 Strength and Endurance Training

Eg. 13 All workers need to be engineers

Eg. 14 All workers need to be healthy

Eg. 15 Know how things are made

Eg. 16 All your workers need to be fit

Eg. 17 whole nation needs to be able to “organism”

Eg. 18 All good programmers

Eg. 19 Figure out the ideal method for all tasks

Eg. 20 to prototype, to match, to have a bar, samples

Eg. 21 Measurements

Eg. 22 Use of Technology

Eg. 23 Trials, testing

Eg. 24 Training methods & Management Training

Eg. 25 Quality of Condition

Eg. 26 Quality of life of Workers

Eg. 27 Teaching environment

Eg. 28 Cleaning

Eg. 29 McDonald’s

Eg. 30 Streamlining

Eg. 31 Franchises

Security, Protection, Defense, Military & Plan to Eliminate Crime

Natural Resources

Electricity

Transportation

Media System

Teaching

Educational System

Raising children

Meetings Design

Design and build a happy life for all citizens

Design a thriving nation

Implement good behavior

Make your people aesthetically pleasing

Literary Network (inclusive of libraries, book stores, online, reading cities)

Credential System

Design & build

Manufacturing

Legal Scaffolding, theory of divine order of being

Creativity

Architectural guidance (fitness, creativity, claim to fame, education)

Basic Human Account & Birthright Package

Equivalent Wage

Development of Creative Sector and Industrial Strengths

Beautification

Leadership pedagogy

Fear Training

Housing issues,mortgage and architectural financial issues

A network of professional organizations and non profit or  social organizations that support the social system

 

good for people with disabilities, good for the elderly, good for children, good for diversity, good for internationalism,

good for businesses to thrive, good for nature, good housing prices, low cost foods, low cost of living, low rents for students,

good schools, good roads, no pollution and great culinary

 

Developing natural areas like sledding hills, forests, pilgrimages, areas for walking, cycling lanes, places for animals to live, diverse tree population, ice skating places, winter wonderlandish, life with water ways for boating and swimming, places for exercise, tracks for running and walking buddies, interesting rocks and geological, helicopter docks for getting up to remote places and back, clean and fresh air, cedar chips and fragrant places, eucalyptus gardens, natural springs, beaches, State Parks, Buffalo Parks, Bird Watching, flowers, perennials and annuals, topiary shrubs, bonsai gardens, painting gardens, Falun Gong in the Park every non raining AM and PM, Amphibians, public or community fire pits, boat launches and public restrooms, everyday environmental scientists with magnifying glasses, outdoor sporting areas, stores and plans eg Home Depot plans for outdoor houses like teepees and huts and the great outdoors supplies in general, outdoor places for prayers and spirituality, vistas, panoramas and panorama services

 

“Curesdatabase” & “Office of Humiliation” Healthcare Center, Research connected directly to healthcare where illnesses without cures go directly to research, register illnesses and require cures, fight epidemics and humiliating STDS, end disability with advanced technological cures

Office of Opportunities

Office of Pain & Suffering ( handle auto accidents instead of insurance)

Office of Burdens and Suffering

Food Supply, Grocery Store Circuit

Diplomacy

Diplomat Magazine (Leadership Photos and reportage by Government)

Labs, practicums,” Intellicade,” Book of Schools of Knowledge, hubs and dynamic databases

Future Thinkers

Longevity and long term living or eternal life, adjusting life expectancy

Office of Fee Inquiry that adjust all prices, rents and balances economy

Steering Committee

Population studies, Office of layers (age groups and addressing their distinct needs), Office of Needs and Necessities

Office of Rights and Responsibilities (right to a land and right to housing)

Government required work units, working on behalf of the whole

Work conditions, employment, work research, doings and undoings, work hub

Serwagi Sani-mental health sanitariums (Sani as achievement of mental health)

Subsidization of wages and offset

Cultural Development

“MYW”-Make Your World as a University, “MOAU”-Making of a Universe as University

Library credentialed degrees/university

Mushroom School with grants and dissemination oriented education

Song Books

Mastership and advanced studies

Financial System

Internationalism, globalization, International Affairs, partnerships, diplomacy

 

Outline/extract from forthcoming book on Leadership Training and Platform by Afua Serwah Osei-Bonsu

 

 

 

 

“The Funnel System Method” by Afua Serwah Osei-Bonsu

Running head     THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

  • Diffuse, Supersede and Unlearn Biases in the Workplace using Neutrality Training
  • Advanced Behavior Modification
  • Managing Workplace Relationships
  • Solving Problems in the Workplace, Handling Crisis and Mistakes Successfully
  • Case Studies Highlighting 10 Ways to Improve Quality of Performance, Products, Services and Workplace Climate

By, Afua Serwah Osei-Bonsu

Norwich University

 

Author Notes

Afua Osei-Bonsu, Department of Interdisciplinary Studies in Leadership, Norwich University

Afua Osei-Bonsu is now a student of Communication 301, Technical and Professional Writing

(Adjunct Professor, Dr. Melanie Schultz)

This research is supported by Kreitzberg Library, Research data and observation from the Institute for Social Research & Osei-Bonsu Family Trust

Correspondence concerning this article should be addressed to Afua Osei-Bonsu at 422 Pearl Street #1B Ypsilanti, Michigan, 48197

Contact:  afua.oseibonsu@gmail.com

 

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

Abstract

The achievement of quality can be like a funnel system where one is perfecting and then stream lines.  One idea is to perform frequent QC early on to perfect and change employee performance, before things become habits or patterns.  One must learn how to obtain methods that instill constant and regular improvement.

The overall comparison will be done with Chinese Manufacturers and to a local Research Insti­­tute at the University of Michigan, the Institute for Social Research (ISR) as a workplace example.  This proposals conclusion looks at several case studies to compile a list of ~10 ways to improve the quality of performance, products, services and workplace climate.

The proposal will highlight problem solving in the workplace, the building in or inclusion of ethics in design by collecting examples of ethics from multiple case studies. Third, this proposal will examine a list of key research points around the achievement of quality both within an organization, its organizational leadership plan and by juxtaposition of a national plan for the achievement quality.

Some goals of this research may be for refinement, perfection, and precision to achieve a high quality.  The idea is to create something that can be standardized in the form of a sample, bar, or boundary, a work ethic or style manual.  The goal is to minimize and eradicate human and machine error.  The end result may be inclusive of a variety of technological products, trainings, literature, and possibly an acronym to support the achievement of quality as an educational, workplace and national goal.

Another idea proposed for this research is to use the development of professionalism as catalyst of quality and generate advanced research around professionalism.  Proposal also looks at ways of achieving “ideals” as within the scope of high quality.

One method currently used at the ISR where workers leave stuffed envelopes for research mailings and boxes unsealed that a “QC” checks for accuracy at the second stage and seals envelopes and boxes to achieve an error free product, therefore establishing quality.

What is inspiring about QA/QC in general is the idea that whole nations have perfected themselves, all of their methods, management systems, their bodies, schools and education.

One could take for example a written survey questionnaire that is called the “SAFTEE” which is composed of a list of human physical areas with corresponding questions used to ascertain the status of the body and gauge the impact of healing or medications on overall physical quality.  One may attempt to blank slate or free the body of flaws, scars, or illness.  One may alternatively attempt to advance the abilities of his or her being or achieve a greater degree of quality of life, beauty, work skills and resulting high quality by products. Things such as strength training or laser surgery may be utilized to achieve quality.  This example of how to achieve a “quality being” by modifying some prior use research techniques is just one example of what a nation may engage in to improve on the overall quality of its people.

 

Key Words:

“QA has to do with plans that a researcher has for minimizing and measuring error in his or her research.  QC is the actual procedures implemented in the research.”[1]

Quality Assurance-A Program for the systematic monitoring and evaluation of the various aspects, of a project, service, of a facility to ensure the standards of quality are being met.

 

Literature Review

Author will address a “convergent model” as compared to a funnel system, at first broad then streamlining.  “The Funnel System Method” will use actual empirical case studies of a  research lab, the Survey Services Lab at the Institute for Social Research at the University of Michigan juxtaposed with texts that highlight managing quality in terms of projects, critical quality themes, utilization of professional standards, practical approaches to quality control and alternative quality methods such as the “Lean Six Sigma,” by Carreira that involves powerful actions to improve quality, increase speed and reduce waste.  Special attention will be paid to how to improve overall techniques and theories regarding quality to enhance performance in organizations.

Other aspects included in the convergent model “The Funnel System Method,” include research in texts about ethics in the workplace in texts such as “Professionalism, boundaries and the workplace,” by Malin.  The third key element in the in the Funnel System Method will be the use of practical problem solving skills.

The research from key references along with case studies will form the basis of a new method to be utilized in presentations, trainings and later teaching.  A comprehensive list of quality, ethics and problems solving texts will be compiled from the Kreitzberg Library for use in later PHD studies.

The idea has to do with the start of employment and how key training will advance a novice worker from the general population into a professional employee with expertise. Primary research will come from case studies and actual analysis of the workplace.

The long term goal of research in such texts is to disseminate training materials and  work products that facilitate specific key goals including the achievement of quality, ethics and problem solving skills in the workplace.

 

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

Illustration 1 Funnel System Method

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

Table of Contents

Letter of Transmittal                                                                                                            1

Title page                                                                                                                                2

Abstract                                                                                                                                  3-4

Literature Review                                                       —————————————–         4-5

Funnel System Illustration                                                                                                     6

Table of Contents                                                                                                                   7

List of Illustrations                                                                                                                 8

Statement of the Problem                                                                                                       9

Background                                                                                                                            9-10     Proposed Solutions                                                                                                     10

Diffuse, supersede and unlearn biases                                                                                   10

Advanced Behavior Modification                                                                                          10

Managing Workplace Relationships                                                                                      10

Solving Problems in the Workplace                                                                                       11

Quality from Professional Standard to Alternative Quality Methods                                               11

Implementation Steps for Key Decision Maker                                                                     11-12

Conclusion                                                                                                                              12

Appendix A:——————————————————————————————–n/a

Appendix B:                                                                                                                           n/a

References                                                                                                                                       13

 

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

A List of Illustrations

Illustration 1:   Funnel System Method                                                                                       6

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

Statement of Problem

What is wrong?  Staff  are continuously affected by uncovered or underdeveloped areas in training that may impact staff retention and workplace climate.  What is needed are advanced training modules that are inclusive of key skill sets and impact employee relationships, biases, workplace climate and the achievement of quality.  Who will be impacted by the problem are all faculty & staff of ISR, including contingent staff and ISR as a model Research Institute that may impact similar organizations.

Background

The Institute for Social Research houses the SRO or Survey Research Operations inclusive of the Survey Services Lab and the Survey of Consumer Attitudes Team in Ann Arbor, Michigan on the campus of University of Michigan.  ISR uses “nationally representative samples of households in the contiguous United States that are designed to measure changes in consumer attitudes and expectations.” (SCA Interviewer Project Manual, Pg. 1)

ISR is the largest Social Research Institute in the United States that looks at what “consumers think about economic events under various circumstances and the reasons for their opinions.” (SCA Interview Project Manual, Pg. 1)  The basic idea is that “changes in consumer attitudes will come before changes in behaviors, therefore expectations can act as leading indicators of the  aggregate economy.” (SCA Interview Project Manual, Pg.1)

The Survey Services Lab houses the Survey of Consumer Attitudes team on the ground floor of the Perry Building at ISR.  The typical mode of work is in front of a computer, with a telephone and headset in a cubicle where a variety of SSL team members will complete tasks including QC, RDD or Random Digit Dialing to complete sample group interviews with respondents, taking incoming calls from sample groups, completing training modules, using GIT or General Interviewing Techniques or overseeing the lab in various management capacity. The secondary work is completing large research mailings or assembly of research binders. The third mode of work is the use of conference rooms to complete focus groups. The perhaps fourth mode of the research institute is to administer the masters and doctorate programs in survey research methodology.

“The SCA was started in 1946 by George Katona and is now run by Principal Investigator Richard Curtin since 1976.” (SCA Interview Project Manual, Pg. 1)

 

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

Each month about 600 numbers are included in a new sample group, 400 new and 200 “recon” or reconnect from 6 months earlier. The SCA Team sets out to contact out of a representative pool respondents to interview and collect data.  Production interviews are recorded in the CXM System and calls are generated using Genesys RDD.  “QC from each shift randomly selects and reviews the recordings of each interviewer and for adherence to General Interviewing Technique and recording data properly.” (SCA Interview Project Manual, Pg. 4)

Problems that arise in research labs are sometimes consistent with all workplace environments combating varieties of biases without training. Locations with RDD or Random Digit Dialing and frequent QC may also be host to “negative treatment” and little or few appreciative techniques and appreciation in the end impacts their bottom line. There is sometimes little or no training for how to handle mistakes, solve problems, manage people positively, and how to eradicate workplace gossip that impacts employee’s careers. The problem continues how to improve the quality of research, the quality of research teams and their respective products.

Proposed Solutions to Problems in the Workplace

Diffuse, Supersede and Unlearn Biases in the Workplace using Neutrality Training

Problems in the work place, such as biases can be diffused, superseded or unlearned with use of “neutrality” training.  The basic idea is that employees choose a “neutral status” and utilize techniques for maintaining that neutrality within their work place relationships and effectively moving away from biases that promote negative ideas to employee.

Advanced Behavior Modification

Advanced behavior modification training is needed to funnel employee from general population into trained interviewer or other.  Often in QC patterns are uncovered that need advanced behavior modification training to impact the perfection and precision of GIT or General Interview Technique Protocols.

Managing Workplace Relationships

Managing work place relationships has to do with appreciation techniques that ultimately impact an employee’s bottom line and companies’ bottom line. An employee can be given positive feedback to begin to illicit good behaviors.  An employee’s positive feedback is what is discussed in employee reviews and what will decide an employee’s status and raises. Employee’s need help with the creation of professional boundaries, and how to establish a positive employee perspective to maintain the work place climate.  Workers need policy to reflect boundaries that protect workers privacy and direct casual talk about worker that impacts their career.

 

Solving Problems in the Workplace, Handling Crisis and Mistakes Successfully

This paper supports creating training modules for solving problems in the work place, handling crisis and mistakes, via specific case studies that look at typical problems with which workers are confronted.  This paper aims to create an ethics based research and design an ethics training around specific work place problem areas.  This researcher found that the handling of problems may be impacted one by bias, and two by a lack of skill for handling the specific problem and the person or employees who may have made a mistake or be in crisis.

Case Studies Highlighting 10 Ways to Improve Quality of Performance, Products, Services and Workplace Climate

Quality at ISR may be impacted by use of professional standards.  One good example is in basic workplace daily use design and cleanliness. If each employee is taught a basic standard practice to follow, such as how to clean and prepare their work station before and after shifts.  Professional Standards are also impacted when employees are trained to package mailings or assemble binders. Employees may need to be provided a “work sample,” to match, and a work progress demonstration to follow to achieve a high quality finished product.  Specific issues arise in simple or basic assembly line functions including how and where in the assembly line one performs tasks, the direction and flow of work, eg. an employee may try to go backwards down the assembly line.  For example when assembling binders employees may pull all consecutive pages from a list for insertion “in a station” (not on the assembly line) to quickly assemble binders.

Quality is impacted by the first impression, the last impression and the constant impression.  Quality is also impacted by frequent QC at the start of employment to funnel employee into a professional with expertise via training and experience.  There are practical approaches to quality control and alternative quality methods to be explored to improve quality, increase speed and reduce waste.  Setting goals and basic expectations, utilizing policy, manuals and style manuals improve quality.

Implementation steps required for decision maker

1 Serve on diversity and inclusion sub committee

2 research

3 Design training materials

4 Software engineer/training software

5 publish books

6 Set up training conference at UM

THE FUNNEL SYSTEM METHOD:  USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS AT THE INSTITUTE FOR SOCIAL RESEARCH, SURVEY SERVICES LAB

 

7 Augment policies, manuals, procedure to reflect changes

8 Create style manual

9 Implement necessary work place changes

10 Inform employees, media, public, disseminate

 

Conclusion

The research from key references along with case studies will form the basis of a new method to be utilized in power point presentations and later teaching.  A comprehensive list of quality, ethics and problem solving texts will be compiled from the Kreitzberg Library for use in later PHD studies.

The idea has to do with the start of employment and how key training will advance a novice worker from the general population into a professional employee with expertise. Primary research will come from case studies and actual analysis of the workplace.

The long term goal of research in such texts is to disseminate training materials and work products that facilitate specific key goals including the achievement of quality, ethics and problem solving skills in the workplace.

The above research is also valuable for advanced training of CEO’s who may plan for a particular skill set that will impact their distinct contribution as well as the work place.

 

 

 

 

 

THE FUNNEL SYSTEM METHOD: USING QUALITY CONTROL, PROBLEM SOLVING AND ETHICS TO TRAIN RESEARCH LAB WORKERS

 

References

Basu, R. (2012). Managing quality in projects (Advances in project management). Burlington, Vt.: Gower.

Beckford, J. (1998). Quality : A Critical Introduction. London: Routledge.

Bone, D. (1989). Quality at work : A personal guide to professional standards (Fifty-Minute series) . Los Altos, Calif.: Crisp.

Caplen, R. (1970). A practical approach to quality control. Princeton N.J: Brandon/Systems Press.

Carreira, B. (2006). Lean six sigma that works : A powerful action plan for dramatically improving quality, increasing speed, and reducing waste. New York: American Management Association.

Cole, R. (1997). Improving theory and research on quality enhancement in organizations : Report of a workshop (The compass series). Washington, D.C.: National Academy Press.

Hinds, P. (2002). Distributed work. Cambridge, Mass.: MIT Press.

Kennedy, George E. & Montgomery, Tracy T., Technical and Professional Problem Solving, Upper Saddle River, NJ, Prentice Hall, 2002

Malin, N. (2000). Professionalism, boundaries and the workplace. London: Routledge.

Schoeman, C. (2014). Ethics can : Managing ethics in the workplace. Randburg: Knowres Publishing.

SRC Survey Research Center, Interviewer Project Manual:  Surveys of Consumers (SCA), University of Michigan, Institute for Social Research

Taylor, J. (1994). Practical problem-solving skills in the workplace (Self-paced learning for a fast-paced world). Place of publication not identified: American Management Association.

Wheeler, S. (2007). Ethics in the workplace. Law and Critique, 18(1), 1-28. doi:10.1007/s10978-006-9008-9

 

Afua Serwah Osei-Bonsu, A00864242

 

 

[1] Carpi, Anthony & Egger, Anne E.,  “Uncertainty, Error and Confidence,” Visionlearning, www.visionlearning.com

The Big Designers 2

The Big Designers 2

By, Afua Serwah Osei-Bonsu

Necessity is perhaps the ruler of all design.  One example that stands out is a department store concept called “Destinations.”  Destinations represents a formula where designs correspond to events and locations or destinations.  Perhaps Destinations falls under a necessity button and becomes the kind of richness of a necessity met, when you have exactly what you need for a specific purpose.  Destinations because of the level of achievement of necessity, becomes a number one best seller. What destinations could suggest is something like playing the child’s card game  “Go Fish,” does your card match my card, “No, go fish.”

The methods one uses to achieve advanced necessity satisfaction can be lucrative and rewarding.

At this juncture in history, what becomes really evident is how the objects in for example a department store, eventually exit the department store and become the “culture.” A designer’s task is to become a cultural builder, or perform cultural branding.  One needs to be cognizant of “building techniques,” building people, cultures, respect and great nations.  Great designers or the big designers are “great builders.” One good example is a newspaper that desires to achieve something within their community and become a “community builder.”

Early design paid close attention to era and a lot was hinged on how to brand the time period or decade which had wonderful results.  Teapots are a nice case study.  Many teapots appear to fall under “era and charm.”  If one sat down to design a teapot they may study many, many teapots and wonder about the je ne sais quoi of teapots.  Teapots may charm one because the design informs the taste of the tea, they have phallic imagery and divine qualities.

Perhaps one creates an “ideal” and matches their designs to the ideal to achieve a result within their community.  For example, if your community has Paradisian ideals, one may endeavor to make their appropriate Paradisian clothes underneath a Paradisian helm-how the Paradisians became the Paradisians.  Even the school for the Paradisians could become a school for the design of Paradise and the protection of Paradisians.  Designs are buried even there in how the school is designed which will reflect what is contained within the nation or on the planet etc.

So how does one design the clothes for the Paradisians?  There is what they are, what you want them to be, how you want to develop them and how to meet their necessities; or perhaps it’s how you love them, showcase them, satisfy them, beautify them, brand them, even teach them.  A Paradisian may be a values based choice and the corresponding Paradisian clothes may be values based.  A Paradisian may have cultures and subcultures that also informs design choices. Within a Paradisian concept there is probably always nature or natural elements including florals.

The challenge living together with diverse and interesting peoples is with cultures and subculturalization and what that can include.   In an American State such as Michigan where few leaders may have been  directed towards cultural development in particular or some may be engaged in cultural branding.  What could be included are things like sports arenas, specific department stores, outdoor amenities, recipes, holidays, music, the wealth of the people’s accomplishments and ideas like humility or even seasons.

 

 

 

 

 

 

You build it, you make it

You build it, you make it

By, Afua Osei-Bonsu

The abstract manufacturer that desires for example “peace” and comes to realize that peace has tangibility, you can build it, and you can make it.  Other things are tandem with peace like humanity becomes also something tangible that you build and make or a community builder-tangible, you build and make it. Even science often concerned with the search for discovery and the study of the natural world at times could use a build/make formula-if it is necessary one does not need to look for it, but to create it fresh.  Caring, you build it, you make it.  Values you build them, you make them.  Quality, you build it, you make it.

 

 

The Big Designers #1

The Big Designers

By, Afua Osei-Bonsu

The big designers in life very well may be three things 1)necessity, 2)war and 3)just because we could.

“Necessity” it has been said was utilized by Chinese manufacturers and marked the focus of early eras in design and engineering. Underneath the helm of “necessity” most of design falls out.

“War” is another design pioneer that inspires a lot of technologies and teachings.

The third big designer is “just because we could,” that has to do with things like dinosaurs that apparently may have been whimsy of early scientists and according to one scientist, dinosaurs may still be existence on some far off planets.

Still other things in life become big designers such as those things that shape us and inspire change. Perhaps big designers  4) are the “shapers,” like policy, taxation systems, popular culture,  politics, poverty, education etc.

Moving on to the current century with most of necessity completely in existence, a new big designer may be #5) “Secondary Concept” where you make a dress from for example  a sugar bowl, which becomes the secondary design when you look in a former design-in and around it and using deconstruction.

Another big designer is the constant drive to evolve, #6 is evolution.  Evolution inspired most of innovation.  The notch and notch way that one inches upwards using research and development creates innovation formulas and new propelling designs.  With every technology it is as if, we can now achieve this xyz therefore the following must also be possible, and the designer takes a step, then still another step connecting all the dots.  If one can fly, they can place the star on top of the giant tree, if one can vapor they may perform a heart transplant without incision.

Of course we design and redesign necessity in a constant.

 

 

 

Cultivate Beauty in Mankind

He said,
“That he has linked all his actions
Via writing to wisdom
And he has a beautiful life”

She had become concerned with the evolution of beauty in people
How beauty and serenity become the basis and foundation of a personality
She felt driven by beauty as a writer
She felt the power to cultivate beauty in mankind